Public services above average: HCM City survey - Public services above average: HCM City survey - Website Ho Chi Minh City
Residents’ satisfaction about most local public services in Ho Chi Minh City was rated as above average, according to results of a recent survey by the municipal People’s Committee.
The average satisfaction mark for eight groups of public services in the survey ranged from +0.21 to +0.77 compared to the base level of 0.
The service that gains the highest mark is preschool education while the lowest is given to the individual income tax collection.
Meanwhile, the licensing of land use right and property ownership got the highest dissatisfaction rate with 11.9 percent of those questioned said they were not pleased with the service. It is followed by the healthcare service which disappointed 7.5 percent of the surveyed households.
When it comes to businesses’ satisfaction, the water supply service scored the highest mark of +0.72 while tax declaration service saw the lowest, +0.33.
Business licensing is the worst performing one with 13.9 percent of surveyed enterprises complaining about its quality.
Vice Chairman of the People’s Committee Hua Ngoc Thuan said the announcement of the results will help relevant State agencies review their performance so as to devise effective measures to improve the quality of their services.